FAQ

How do I track my order?

Once your order has been shipped you will be sent an email with tracking details.

Can I change the details of my order once it has been placed?

If you have not received a notification that your item has been shipped, simply email us and we can update the details.

What payments methods do you offer?

We want it to be as easy as possible for you make a purchase, so we accept VISA, Mastercard, American Express, Apple Pay, PayPal and the wonderful After Pay.

How do I return an order?

Head to our Shipping & Returns page for all the information you need on how to return your order

Can I exchange my order?

Head to our Shipping & Returns page for all the information you need on how to return your order

What do I do if I receive a faulty item?

Firstly, we are sorry for this inconvenience, please contact us within the details and if possible a photograph of the fault. We will respond with the address to return and provide a full refund or exchange.

Can you provide me with more information about your products?

Of course, there is nothing more we love to do than to talk about our wonderful products, just get in touch with your questions and we'll respond as soon as we can.

How do I know what I am buying is ethical and sustainable?

Here at Eco Threads we only sell brands that contributing towards sustainable fashion. Allowing it to be easier for our wonderful customers to make a purchase that aligns with their personal values. We provide a one stop shop for sustainable style. Check out our Values page for more information.